FAQ'S
Shipping & Delivery
We are based in the United Kingdom but we ship all over the world. Shipping costs will apply, and will be added at checkout.
Yes, we do on orders over certain amounts, please click HERE to find out more!
We use Royal Mail as our main carrier for UK orders, however you’ll be asked to select a delivery method during checkout. Please note DHL Express shipping is also available for a higher fee but much faster delivery. For international orders, DHL is our main carrier.
Yes you can! This will depend on which shipping method you select during checkout - please note if you select free shipping you will most likely not get a tracking number.
It depends on where you are in the world.
Usually orders placed before 2pm GMT are processed and dispatched the same working day however please allow up to 3 working days for your order to be dispatched.
Delivery details will be provided at checkout and tracking information will be available depending on the shipping method selected.
Payments & Safety
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here.
We accept payments from major debit/credit card companies like Visa, Mastercard, and American Express.
You can also choose to checkout with PayPal, Apple Pay and Google Pay.
Product Returns
Of course you can - we do have some terms and conditions around returns that you can check out by clicking HERE. On this page you will also find out how to get in touch with us to arrange your return!
If you have received a damaged item, or it just doesn't look right, please reach out to us at info@helfare.com with your order number in the email subject - this will save us from having to ask you for it!
Authorised Resellers
We appreciate you wanting to sell our products in your store. To get in touch, email info@helfare with "wholesale" in the subject line. Please state your company name, store location and/or website and we will get back to you as soon as possible.